Thank you for purchasing the SaaS Template Core. We want you to be satisfied with your purchase, but we also want to be clear about our refund policy.
1. Digital Products
Due to the digital nature of our products, we do not offer refunds once the purchase has been completed and the product has been delivered. This is because digital products cannot be "returned" in the traditional sense.
When you purchase the SaaS Template Core, you receive immediate access to download the template files. Once these files have been delivered, we cannot recover them, and therefore, we cannot offer refunds.
2. Exceptions
We may consider refunds in the following exceptional circumstances:
- If you were charged multiple times for the same purchase due to a technical error.
- If you did not receive the product after payment (and it's not in your spam/junk folder).
- If the product is fundamentally different from what was advertised.
If you believe one of these exceptions applies to your situation, please contact us at [email protected] within 7 days of your purchase with your order details and an explanation of the issue.
3. Support Instead of Refunds
Instead of offering refunds, we provide comprehensive support to help you make the most of the SaaS Template Core. If you're experiencing issues with the template, please contact our support team at [email protected], and we'll do our best to assist you.
Our support includes:
- Help with installation and setup
- Troubleshooting technical issues
- Guidance on customization
- Clarification on how features work
4. Pre-Purchase Questions
If you have questions about the SaaS Template Core before making a purchase, we encourage you to:
- Review the product description and features on our website
- Check out the demo at demo.saastemplate.nl
- Read the FAQ section on our website
- Contact us at [email protected] with any specific questions
We want you to be fully informed before making a purchase to ensure that the SaaS Template Core meets your needs.
5. Changes to This Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services after any changes indicates your acceptance of the new refund policy.
6. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: [email protected]
Address: SaaS Template NL, Amsterdam, Netherlands