Thank you for purchasing the SaaS Template Core. We want you to be satisfied with your purchase, but we also want to be clear about our refund policy.
1. Digital Products
Due to the digital nature of our products, we do not offer refunds once the purchase is completed and the product is delivered. This is because digital products cannot be "returned" in the traditional sense.
When you purchase the SaaS Template Core, you get immediate access to download the template files. Once these files are delivered, we cannot retrieve them, and therefore we cannot offer refunds.
2. Exceptions
We may consider refunds in the following exceptional circumstances:
- If you have been charged multiple times for the same purchase due to a technical error.
- If you did not receive the product after payment (and it is not in your spam/junk folder).
- If the product is fundamentally different from what was advertised.
If you believe one of these exceptions applies to your situation, please contact us within 7 days of your purchase at [email protected] with your order details and an explanation of the issue.
3. Support Instead of Refunds
Instead of offering refunds, we provide extensive support to help you get the most out of the SaaS Template Core. If you experience any issues with the template, please contact our support team at [email protected], and we will do our best to assist you.
Our support includes:
- Help with installation and setup
- Troubleshooting technical issues
- Guidance on customization
- Clarification on how features work
4. Pre-Purchase Questions
If you have questions about the SaaS Template Core before making a purchase, we encourage you to:
- Review the product description and features on our website
- View the demo at demo.saastemplate.nl
- Read the FAQ section on our website
- Contact us at [email protected] with specific questions
We want you to be fully informed before making a purchase to ensure the SaaS Template Core meets your needs.
5. Changes to This Refund Policy
We reserve the right to change this refund policy at any time. Changes are effective immediately upon posting on our website. Your continued use of our website and services after any changes indicates your acceptance of the new refund policy.
6. Contact
If you have any questions about this Refund Policy, please contact us:
Email: [email protected]
Address: SaaS Template NL, Amsterdam, Netherlands